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While You're Here

Your Room

We make every effort to meet your requests about room preferences depending on room availability. Please remember that we may not be able to fulfill your requests during periods of high occupancy.

Your Bed

To ensure your comfort and safety, your bed features individual touch controls and side rails. You may adjust both the foot and head of your bed to a position that suits you. Please do not lower the side rails without first consulting your nurse.

Your Television

We provide a cable television for you in every room. Ask your nurse about educational programs related to your health situation. We also provide a television information card listing the channels. We ask that you be considerate of those around you by keeping the volume on your TV to a minimum, particularly at night.

Temperature Control

Patient rooms feature adjustable thermostats for individual comfort control. The temperature of most other hospital areas is centrally controlled.

Calling Your Nurse

If you need assistance at any time, please do not hesitate to summon a nurse by pushing the call button.

Linen Service

We provide fresh towels, washcloths, and gowns each day. We change bed linens when needed for cleanliness and comfort.

Food Services (Meals)

Patient Meals

We offer a variety of menu selections that change daily and are customized to comply with the diet prescribed for you by your physician. Our Food and Nutrition staff will make every effort to accommodate personal meal preferences provided those requests are appropriate for your diet.

Meal service is scheduled by floor and should occur between the following hours:

  • Breakfast .......................... 7 a.m. — 8:30 a.m.
  • Lunch ............................... 11:30 a.m. — 1:30 p.m.
  • Dinner ............................... 4:30 p.m. — 6 p.m.

Late meals based on current diet order are available for patients who must be out of their room for therapy, tests or treatment during regular scheduled meal services.

Guest Meals

Visitors are welcome to dine with you in your room. They can arrange to purchase guest meals through the cafeteria cashier on the first floor.

Cafeteria Meals

With your doctor's approval, you may eat your meals away from your room in the hospital cafeteria. For your safety, and that of other diners, we ask that you wear a garment or robe over your hospital gown, as well as shoes or slippers. If you need assistance, please ask the cashier to find someone to help you.

The cafeteria is on the first floor of the hospital and offers a wide variety of freshly prepared products. Selections are available from our grill, steam table, salad bar, deli, dessert, beverage and snack areas during the following hours of operation:

  • Breakfast .......................... 6 a.m. — 10 a.m.
  • Lunch ............................... 10:30 a.m. — 2 p.m.
  • Dinner ............................... 4:30 p.m. — 7:30 p.m.
  • Late night ......................... 2 a.m. — 3 a.m.

Your Telephone

Outgoing local calls may be made from your bedside phone at any time. Also, public courtesy phones are located throughout the hospital. Incoming calls from friends and relatives may be made directly to your room between 7 a.m. and 10 p.m.

To place a Call:

Within the Hospital:

  • Lee Memorial Hospital and HealthPark Medical Center: Dial the last 5 digits of the number.
  • Cape Coral Hospital: Dial the 4-digit extension.

Outside the Hospital, Local:

  • Lee Memorial Hospital and HealthPark Medical Center: Dial 22 followed by the number.
  • Cape Coral Hospital: Dial 9 followed by the number.

Outside the Hospital, Long Distance:

Long distance calls must be either collect, billed to your home telephone or charged to a credit card. Long distance calls cannot be billed to your room. Note: Fusion Telecom is our long distance carrier. There is a $1.00 surcharge per each long distance call.

  • Lee Memorial Hospital and HealthPark Medical Center: Dial 22,0, area code and the number.
  • Cape Coral Hospital: Dial 9,0, area code and the number.

Cellular and Wireless Phones

To ensure and protect confidential information and the rights and privacy of patients and hospital staff, cell phones, and cameras may only be used for voice calls. The camera feature may not be used anywhere in the hospital with the exception of the Women’s services Unit and the Neonatal Intensive care Unit. (Please check with those departments for specifics on acceptable usage.)

Smoking

Smoking is not allowed within any Lee Health facility.

Hearing Impaired Devices

We offer devices to assist our hearing-impaired patients. Please ask your nurse for more information.

Visitors

We welcome visitors at all Lee Health hospitals. Seeing your friends and family can be an important factor in your recovery. We ask that you limit in-room guests to two at a time. Visitor waiting areas are available throughout the hospital, near most patient care and surgical areas.

Visting Hours

Visiting hours vary; please ask your nurse for visitation times on your unit. Your physician or nurse will let your family know of any restrictions that affect visitation. Also, we will gladly place a "No Visitors" sign on your door if you do not wish to receive company.

We ask that visitors observe the following guidelines:

  • Do not smoke
  • Check with the nurse before bringing gifts of food or drink.
  • Leave the room, if requested, during patient tests or treatments.
  • Postpone visits when sick with a cold or other contagious illness.

Valuables

Please do not keep jewelry, credit cards, cash, or any other valuables in your room. If you are not able to send your valuables home, please let your nurse know.

Our Security Department will inventory the items and deposit them in the hospital safe. You will receive a list of the items. Present the list along with a photo ID to claim your valuables when you are discharged. If you were admitted through the emergency department, your valuables may have been placed in a safe at that time.

Also, medications brought to the hospital should be sent home or turned over to the nurse.

Please keep in mind that the hospital is not responsible for any lost, broken, or missing items, including eyeglasses, contact lenses, hearing aids and dentures. If you have any of these please notify your nurse. We provide denture cups and other protective containers for such items which we urge you to place in your nightstand when they're not in use.