Lee Health Patient and Family Advisory Council (PFAC)

Lee Health is committed to partnering with our community to seek ways to deliver exceptional experiences in the services we provide. We recognize that patients and their families are knowledgeable members of the care team and we want to include their unique perspectives and valuable feedback about their experience at a hospital.

A Patient & Family Advisory Council partner’s patients and families with members of the healthcare team to provide guidance on how to improve the patient and family experience. Patient and family advisors provide a voice that represents patients and their family members who entrust us with their care. They partner with Lee Health physicians, nurses, administrators and team members to help improve the quality of Lee Health’s care for patients and family members.

Patient and Family Advisor Application Form

Apply here

Submit an Application to become involved in a Lee Health PFAC!

What is a Patient and Family Advisory Council (PFAC)?

Learn more about Lee Health PFACs

At Lee Health our patient and family advisors provide a voice that represents patients and their family members who entrust us with their care.

Improving the Patient Experience with Community Input

Ross Maxwell has been a Lee Health Volunteer for more than 10 years. “It’s basically the highlight of my week to visit with the patients.”

Through his experience, he’s learned a lot about the good and the bad that patients face. “They will tell you if something is not going right.” He’s able to put that feedback into action as a member of the Patient and Family Advisory Council or PFAC. “With the PFAC, we’re able to take feedback which we see as extremely important, and we’re able to apply it to initiatives and help develop programs and services that will improve the patient experience moving forward,” said LPG Guest Services Manager Michele Dotson.

The PFAC is made up of patients, their family members, and volunteers. “Their voices are just so important and we know they have a lot to share and a lot to offer,” said Dotson. There has been a variety of positive changes implemented because of the PFAC. Currently PFAC members are helping on the committee designing Lee Health’s new hospital in Ft. Myers. “They are providing community input on what the needs may be to help improve patient experience in the hospital setting,” said Dotson.

Lee Health is currently looking for PFAC advisors. You can learn more and apply at leehealth.org/PFAC.

Do you have questions about the PFAC at Lee Health? Contact Us!

For more information about becoming an advisor, please: Email us at PFAC@LeeHealth.org.

For more information about becoming an advisor at Golisano Children's Hospital of Southwest Florida call 239-343-6077 or email GolisanoPFAC@LeeHealth.org.

For more information about becoming an advisor for Lee Health Regional Cancer Center, please call 239-343-9510 or email: CancerCarePFAC@LeeHealth.org

What does it mean to be a patient and family advisor?

If you are a PFAC advisor for Lee Health, you can help us in the following ways

• Share your story. Advisors help by talking about their experiences with members of the Lee Health team and others.

•Participate in discussion groups. Advisors tell us what it’s like to be a patient at Lee Health and help us identify ways we can improve the care and experience we provide.

• Review or help create educational or informational materials. Advisors help review or create materials like forms, health information handouts and discharge instructions. Advisors help us make these materials easier for patients and family members to understand and use.

• Work on short-term projects. We sometimes ask advisors to partner with us in making improvements — for example, helping to plan and design a family resource room.

• Serve on a patient and family advisory council (PFAC). An advisory council discusses and plans changes to improve hospital quality and safety. Members include patients, family members and Lee Health team members.
Patient Advisor Role and Responsibilities

• Commit to serving on a PFAC for 1 – 2 years.

• Wants to help improve quality, safety and the experience Lee Health provides.

• Gives feedback based on his or her own experiences as a patient or family member.

• Helps us plan changes to improve how we care for patients and families.

• Volunteers his or her time (usually at least 1 hour and not more than 4 hours per month).