Concerns and Complaints
Submit a Complaint
Lee Health would like to address your concerns. We are committed to ensuring that every individual who comes to us for assistance during their time of need receives the highest level of care in a compassionate and supportive environment. Please call the following number to speak with the Guest Service Department at your hospital:
- Cape Coral Hospital ........................ 239-424-2393
- Gulf Coast Medical Center ............ 239-343-0401
- HealthPark Medical Center ........... 239-343-5314
- Lee Memorial Hospital ................... 239-343-2421
We will follow up on your matter thoroughly.
Our Guest Service offices are open Monday through Friday from 8:00 a.m. to 5:00 p.m. We are closed during the holidays and on weekends. If your situation is emergent and you have reached out to us during non-business hours, please call 239-343-1000 and ask to speak to the Charge Nurse for the unit the patient is on. If your matter is not emergent, our team will be in touch with you as soon as they are able.
We can assure you that your concerns will be taken seriously and we will address them in the appropriate manner.
Corporate Compliance
While we have every confidence we can resolve your concerns, you have the right to raise concerns outside of the hospital by contacting:
Agency for Health Care Administration (AHCA)
2727 Mahan Drive
Tallahassee, FL 32308
Phone: 888-419-3456 / 800-955-8771
Det Norske Veritas (DNV)
DNV provides five channels for submitting a hospital complaint:
Website: https://www.dnvhealthcareportal.com/patient-complaint-report [app.e.dnv.com]
Email: hospitalcomplaint@dnv.com
Phone: 866-496-9647
Fax: 281-870-4818
Mail: DNV Healthcare USA Inc.
Attn: Hospital Complaints
4435 Aicholtz Road, Suite 900
Cincinnati, OH 45245