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Business Structure Evaluation Process Updates

We're currently conducting an evaluation of Lee Health's business structure. Explore all available documents and dive deeper into the process by learning more here. 

The Billing Process

Steps in the billing process

  • After your visit, you may receive a series of statements from us regarding payment of your care.
  • Statements are sent approximately one month apart until your account is settled and will contain your balances for both professional (Lee Physician Group) and facility (Hospital/outpatient center) services.
  • If your account balance remains unpaid after two statement cycles, a final letter requesting payment will be sent indicating that your account is at risk of going to a collection agency.

If you have provided Lee Health with your insurance information, we will prepare a claim and send it directly to your insurance carrier. Please provide any necessary information to your insurance carrier should they request it, to assist in expediting payment of your claim. After payment has been received from your insurance carrier, we will send you a statement showing how much they paid on your behalf and how much you now owe for the visit. Please make payment promptly using the coupon provided with your statement.

If you are unable to pay the balance in full please contact Patient Financial Service to discuss payment arrangements at 239-424-1500 or 1-800-809-9906.

If you do not have insurance, you will receive the same statement cycle defined above. If you are unable to pay your balance in full, please contact us to discuss payment arrangements, assistance programs or financing options. Please call Patient Financial Services at 239-424-1500 or 1-800-809-9906.

Lee Health is sending bill-pay text messages, and bills can be paid with Apple or Google Pay through MyChart. Click here for an example of the bill-pay text messages that Lee Health is now sending to our patients. Click here for another example of the text message, highlighting the process for paying the bill via text. Remember, we will never ask for personal information beyond first and last names within these billing text messages.

Patients can update how they receive notifications (emails, texts or MyChart app notifications) or turn them off entirely through the Communication Preferences page in their MyChart account or by working with staff who can help update them.

Lee Health is also now accepting Apple and Google Pay payments through MyChart. These mobile payment options are only accepted through MyChart, not at the hospital or practice terminals at this time.