Golisano Children's Hospital of Southwest Florida

When a hospital is the only place where your child can receive the care they need, Golisano Children's Hospital of Southwest Florida is here to help. We are here to guide you and your family every step of the way, whether this is your first visit or one of many. Knowing what to expect at Golisano Children's Hospital  can help both you and your child adjust more quickly.

A Patient-and Family-Centered Philosophy 

We understand that exceptional medical care is only one piece of your family's healthcare, so at the heart of all our services is a patient- and family-centered philosophy of care. We invite families and care partners to participate as equal members of our team to ensure that your child's needs are met. We believe that mutual respect, participation, and collaboration between patients, family members, care partners, and healthcare providers are key to maintaining health and achieving the best possible outcomes.

Pre-Registration - Hospital Patients

Do you have an appointment at one of our hospitals? Our friendly staff is ready to help you every step of the way, starting with pre-registration. We invite you to use our online Hospital Pre-Registration form to help reduce your waiting time. If your appointment is today or tomorrow, we ask that you bring the completed form with you. Otherwise, please complete the pre-registration form and fax or mail it to:

Not sure where to start when preparing for your visit? 

Here are some helpful tips to help your child and family prepare for your visit and to help them feel more comfortable:

• Ask guest services for a tour of the facility to help your child prepare
• Ask about our child life services offerings and our facility dogs
• Talk with your family about what to expect and how to best prepare for your visit
• Highlight similarities between the hospital and home such as food options, having their own bed, access to TV and more
• Pack familiar favorites such as books and toys that help your child feel comfortable and safe

Staying in an unfamiliar place can be challenging for both children and their families. To ensure your child is comfortable during their visit, it helps to know what to expect and what you should bring. Golisano Children's Hospital rooms are each furnished with a phone, telephone, and accessible Wi-Fi, but we understand that may not be enough to keep your child and family comfortable and entertained.

Here are items to bring items for comfort and entertainment:​

• Medications in their original prescription bottles. Continue to take them as prescribed unless instructed otherwise.
• Entertainment items such as favorite books, cards, board games, or anything your child enjoys doing that will help pass the time.
• Magazines or schoolwork
• Favorite toy, blanket, or other comfort item
• Tablets or laptops and their chargers
• Pajamas and comfortable clothing. Your top should button or zipper down the front rather than go over your head.
• Personal toiletry items (toothbrush, toothpaste, hand cream, etc.)

​Please note that personal electronic devices should NOT be plugged into outlets at the head of the patient's bed – these outlets are for clinical use only.

Lee Health is ready to assist you before, during, and after your visit to Golisano Children's Hospital of Southwest Florida. Prior to your visit, please contact our guest services team for assistance in understanding what to expect and what to bring.

Upon entering the main hospital, you will be warmly greeted by friendly and helpful staff near the front entrance. Adult visitors will need to present a state ID for badging. Once you obtain your visitor's badge, you will be directed to your designated destination.

Admissions & Registration

If you haven't already spoken with our admissions staff, one of our representatives will ask you questions related to your admission and care to complete the registration process. Registration involves providing information such as insurance details, procedure information, financial information, and any other necessary details for your hospital admission. Please fill out the Hospital Pre-Registration Form if you have not already done so.

Because We Are Here to Help You, Patients Are Urged To:

During the admissions process, we will gather a substantial amount of information from you, and there will be various standard questions that we will ask. Please don't hesitate to speak up if you have any questions or concerns. If you don't understand something, feel free to ask again. You have the right to be informed and actively participate in decisions related to your child's treatment. Your child is the focus of attention for our healthcare team.

Chaplain and Spiritual Services

Clergy of all religious denominations and faith groups are welcome to visit our patients at any time. Lee Health also provides spiritual care through our own Spiritual Services Department. This service is designed to address patients' spiritual and emotional needs. You can learn more about the different chaplain services offered here.You can learn more about the different chaplain services offered here.

Child Life Services

A key component of our comprehensive and compassionate care is our Child Life program, which is designed to help children understand and cope with medical treatment. Our child life specialists utilize evidence-based techniques to create a kid-friendly environment within the hospital. They will be there for your child every step of the way, using play and age-appropriate communication to ensure their comfort. You can learn more about child life services available at Golisano here!

Language Assistance

Effective communication is crucial! Our hospital staff and patients must be able to openly and honestly communicate to ensure the best care possible. That's why our diversity team provides language services to our patients at no cost. If you require language assistance, please inform your nurse. For more information or to schedule an interpreter, you can also call 239-424-3806.

Visitation Guidelines

Seeing friends and family can be crucial in helping patients feel better. We kindly ask that you limit in-room guests to a maximum of two at a time. Visiting hours may vary by unit, but are generally from 8 a.m. to 8 p.m. There may be instances where the patient's need for rest or the needs of their roommate necessitate adjustments to visiting hours or the number of visitors per visit. Please consult your nurse for the visiting hours specific to your unit.

Quality & Experience

As a Golisano Children's Hospital patient, your child benefits from the experience, expertise, and cutting-edge innovation expected from a health system with award-winning hospitals. Our entire staff is dedicated to upholding our mission of meeting the healthcare needs and improving the health of the people of Southwest Florida. Learn more about quality and safety at Lee Health.

Continuing Your Care

If your child still requires specialized medical attention after discharge, our team can assist you in finding the best provider. Lee Health offers a wide range of assistance through various services, programs, and departments to ensure that your child receives the best possible care.You can find a doctor or view Lee Health locations here! 

MyChart

Lee Health provides patients with a secure, online platform to access their medical records. With Lee Health's MyChart, you can conveniently access your medical information anytime and anywhere. For quick and easy appointment booking, simply sign into your MyChart app to schedule an appointment with a provider. Whether it's for blood work and lab services or follow-up appointments related to your child's ongoing care needs, you can make an appointment through MyChart.

Learn More About MyChart

Billing After Your Appointment

We understand that navigating medical billing and insurance processes can be challenging, especially when also dealing with the medical needs of a loved one. Our Lee Health professionals are here to assist you every step of the way. When it comes to insurance and billing, our staff will file your primary insurance claim, and upon receipt of your insurance payment or denial, we will automatically file any other necessary policies.

Furthermore, you will receive updates on your account activity through letters or statements from our Business Office until your account is fully paid. If you have any questions or concerns regarding billing and insurance, please contact our Central Business Office at 239-424-1500.

If you have any addtional questions related to medical billing, please read more here.

Provide Feedback

We value your input! Please share your feedback with us here to let us know how we are doing. You can learn more about our commitment to excellence and find information on how to report any concerns. 

Did a member of our team provide you with exceptional care or service? Nominating a Lee Health team member for an award is a meaningful way to recognize and appreciate individuals who went above and beyond in providing you with exceptional service and care.  Learn more here about Spirit Awards, Daisy Awards, and Bee Awards at Lee Health.

Contact Us with Questions

If you have any questions regarding your child's follow-up care, please contact us at one of the numbers below, and a team member will assist you in finding the appropriate provider for your child's needs.

Golisano Children's Hospital is located near a diverse selection of family-friendly restaurants that offer delicious meals. Additionally, Lee Health provides delightful dining spaces within our facilities to ensure that you can enjoy a delicious and nutritious meal during your child's visit. Please note that the attached list of restaurants is provided as a courtesy, and we are not affiliated with any of these external establishments.

Find Lodging Near Golisano Children's Hospital of Southwest Florida Here

Golisano Children's Hospital is conveniently located near a variety of family-friendly restaurants offering delicious eats. Additionally, Lee Health has delicious dining spaces within our facilities, to ensure you are able to get a delicious and healthy meal throughout your child's visit. The attached list is strictly a courtesy and we are in no way affiliated with any of these outside establishments.

Find Restaurants Near Golisano Children's Hospital of Southwest Florida Here